Shipping & Refund Policy

Returns Policy and Freight Rates

Our wines may be ordered in any quantity from one bottle upwards.

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Freight charges within Australia:

• $15 – Victoria

• $20 – South Australia, New South Wales and Australian Capital Territory

• $40 – All other Australian states and territories

 

Normal delivery lead times are 5 – 10 days, however during busy periods, deliveries can take longer. We can normally ship to most places overseas but freight will be charged to the customer. Some destinations require special conditions regarding duties etc.

 

Delivery instructions are a guide only and Narkoojee Wines cannot guarantee that on all deliveries these instructions will be followed. If the customer is not in attendance when a delivery is attempted and no further instructions have been issued by the client, the item or items will be returned to the local depot where they can be collected upon signature. A card will be left in your letter box to advise of the collection point. Items will be held for 7 days. After this time uncollected items will be returned to Narkoojee Wines.  Narkoojee Wines will then confirm details to facilitate the desired outcome.

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Due to Liquor Licence laws, wines cannot be delivered to, ordered on behalf of, or accepted by person/s under the age of 18 years old.

 

All of our wines are made in limited quantities. If for any reason we are unable to fulfill your order (e.g. out of stock) we reserve the right to substitute either a different vintage of the same wine, or a different wine of equal or higher value.

 

Customer Service Policy

Narkoojee Wines is committed to providing exceptional customer service and quality products to our customers. We endeavour to make sure that all products listed on our website are currently in stock and pricing is correct.

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Narkoojee Wines guarantees the quality of all products that are sold and delivered to clients through our online or offline facilities. If the client has valid reasons for return of stock, Narkoojee Wines will refund the customer/s the total value of the purchase, providing no more than two (2) bottles have been consumed and the balance of the wine is returned to us. Narkoojee Wines reserves the right to exchange the products for other item/s of the same value at Narkoojee Wines’s sole discretion. Should the customer have any queries they can contact us on the following details:

 

Narkoojee Wines
220 Francis Road
Glengarry North VIC 3854
Australia.
Phone: +61 3 5192 4257
Email: wines@narkoojee.com