Terms & Conditions

General

This website is owned and operated by Narkoojee Wines.

By accessing or using our website(s), or by ordering any product from us, you are deemed to have read, understood and agreed to the following Terms of Use, which include our Privacy Policy. If you do not agree with any of these Terms, you must not use our website(s) or place orders for any products.

You may not order wine, nor have wine delivered to anyone, if you or that person are under 18 years of age at the time of ordering.

When you place an order for wine on our website, and you choose online payment as your method of payment, this payment will be processed by a secure online payment gateway. If you fax or post your order to us, your order will be processed directly using other secure methods. Your order will be fulfilled by Narkoojee Wines from our warehouse, and under normal circumstances will be delivered to your nominated delivery address within 7 to 14 days. Delivery delays may occur as a result of factors out of the control of Narkoojee Wines, and Narkoojee Wines is not responsible for any such delays.

Privacy Policy

Narkoojee Wines is dedicated to keeping details you provide to us private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

Narkoojee Wines uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Narkoojee Wines only last while you’re logged in to, or are browsing our website. These cookies expire either when you logout of, or a short time after a period of inactivity on, our website. Cookies also allow us to give you a more personalised shopping experience by displaying information and/or products that may be of interest to you throughout our website, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address”, and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order. Our servers also record your IP address for security purposes, so that in the event that we are legally required to disclose that information to relevant authorities, we can do so. This is the only situation where your IP address would be shared with anyone.

Narkoojee Wines may use aggregated historical server data to analyse and improve our website performance, however no personally identifiable information is included in such aggregated data.

Security Policy

When providing or updating personal information, or when purchasing from Narkoojee Wines, your financial details are protected through a secure server using 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard for secure web transactions. If you have any questions regarding our privacy or security policies, please contact our customer support centre.